The people behind the community

The minds behind QA Connect Africa.

Meet the people shaping the vision, strategy and community behind QA Connect Africa.

Jecinta Nnenna Onyewuenyi

Founder & Managing Director

Jecinta Nnenna Onyewuenyi is a quality assurance and customer experience professional passionate about building high-performing teams and improving service quality. With experience spanning quality management, training, coaching and business operations, she is committed to helping organisations turn customer interactions into actionable insights that drive continuous improvement. She founded QA Connect Africa to create a professional community where contact centre and quality professionals across Africa can connect, learn and grow.

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Umoh Etido

Head of Strategy & Marketing

Umoh Etido is a data, quality assurance, and marketing professional with experience across business intelligence, customer experience, and quality operations. At QA Connect Africa, he leads strategy and marketing, shaping the organisation’s digital presence, communications, and growth initiatives. He is also the Founder of Tidobytes, where he combines data-driven thinking, digital strategy, and creative problem-solving to build impactful digital solutions and turn insights into practical business outcomes.

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Oluwapelumi Abdul

Head of Community & PR

Oluwapelumi Abdul is a quality assurance and customer experience professional with experience in quality operations, performance improvement and customer-facing environments. He is passionate about professional development, meaningful connections and creating spaces where people can learn and grow. At QA Connect Africa, he leads community and public relations, helping build an engaged network of professionals and amplify the conversations shaping the future of contact centre quality.

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