01 / QUALITY
Quality Assurance
Practical approaches to evaluating, improving and sustaining quality across contact centre operations.
QA Connect Africa
Where African QA professionals connect, learn & grow.
A professional community for people shaping quality assurance, customer experience, and the future of contact centre operations across Africa.
Upcoming · Industry Roundtable
AI and the Future of Contact Center QA
About the community
Building the conversation around quality.
QA Connect Africa exists to bring the people behind exceptional customer experiences into one connected professional community.
We create spaces for QA and customer experience professionals to exchange practical ideas, learn from industry leaders, build meaningful connections, and stay ahead of the changes reshaping contact centre quality.
From emerging technologies to better quality practices, our conversations are designed to move beyond theory and help professionals think about what comes next.
What we explore
Ideas that move QA forward.
The conversations at QA Connect Africa sit where quality, people, technology and customer experience meet.
02 / EXPERIENCE
Customer Experience
Exploring the relationship between quality, agent performance and the experiences customers remember.
03 / TECHNOLOGY
AI & Automation
Understanding how emerging technology is changing QA workflows, evaluation, insights and decision-making.
Upcoming · Industry Roundtable
RSVP for the upcoming event →
AI and the Future of Contact Center QA
As AI moves deeper into contact centre operations, QA teams are facing new questions around automation, evaluation, agent performance, customer experience and the role of human judgement.
DateSaturday, 26 September 2026
Time11:00 AM WAT
FormatOnline
The conversation
Featuring industry voices.
Meet the professionals bringing experience and perspective to the conversation.
Jecinta Nnenna Onyewuenyi
Manager, LX Quality Assurance and Training at Miva Open University
Jecinta Nnenna Onyewuenyi is a quality assurance and customer experience professional passionate about building high-performing teams and improving service quality. With experience spanning quality management, training, coaching and business operations, she is committed to helping organisations turn customer interactions into actionable insights that drive continuous improvement. She founded QA Connect Africa to create a professional community where contact centre and quality professionals across Africa can connect, learn and grow.
Event archive
Past conversations.
Explore previous QA Connect Africa conversations, speakers and moments.
Thursday, 20 August 2026
QA Connect Africa
Where it all starts.
More than an event
A community built for the people doing the work.
QA Connect Africa is designed to create an ongoing space for professional connection, knowledge exchange and growth.
CONNECT
Meet people who speak your language.
Build relationships with QA, customer experience and contact centre professionals across Africa and beyond.
See upcoming conversations →LEARN · GROW · EXCEL
Stay curious. Stay relevant.
Engage with ideas, perspectives and practical conversations that help professionals navigate an industry in constant motion.
Join the next conversation →The people behind the community
The minds behind QA Connect Africa.
Meet the people shaping the vision, strategy and community behind QA Connect Africa.
Jecinta Nnenna Onyewuenyi
Founder & Managing Director, QA Connect Africa
Jecinta Nnenna Onyewuenyi is a quality assurance and customer experience professional passionate about building high-performing teams and improving service quality. With experience spanning quality management, training, coaching and business operations, she is committed to helping organisations turn customer interactions into actionable insights that drive continuous improvement. She founded QA Connect Africa to create a professional community where contact centre and quality professionals across Africa can connect, learn and grow.
View LinkedIn →
Umoh Etido
Head of Strategy & Marketing
Umoh Etido is a data, quality assurance and marketing professional with experience across business intelligence, customer experience and quality operations. He brings together data-driven thinking, digital strategy and creative problem-solving to turn insights into practical business outcomes. At QA Connect Africa, he leads strategy and marketing, shaping the organisation's digital presence, communications and growth initiatives.
View LinkedIn →
Oluwapelumi Abdul
Head of Community & PR
Oluwapelumi Abdul is a quality assurance and customer experience professional with experience in quality operations, performance improvement and customer-facing environments. He is passionate about professional development, meaningful connections and creating spaces where people can learn and grow. At QA Connect Africa, he leads community and public relations, helping build an engaged network of professionals and amplify the conversations shaping the future of contact centre quality.
View LinkedIn →Saturday, 26 September 2026 · 11:00 AM WAT
Be part of the next conversation.
AI is changing QA. Let's talk about what that means for the people doing the work.